the woes of TPG and leaving an ISP

[passionpop]

 ON August 16th, fed up with TPG and its lack of Customer service, I sent them an email advising them that when my account came up for renewal (September 18th) I would be Churning away from them. The reply was prompt and later that day 'Sherryl' emailed me back telling my how to 'disconnect' my service. I emailed her straight back informing her that I was NOT disconnecting my service, I was 'churning' and that I wanted to ensure that after my August debit (due 28th August) nothing further could come out of my credit card. the silence was deafening. no response was forthcoming. on the 25th of August I called up TPG and discussed it with the consultant who confirmed with me that after i pay for the amount on the 28th of August, I will not have anything further owing on my agreement with TPG and I can churn away whenever I like. My call was actually in regards to a different matter, the matter was that for no apparent reason, my credit card was debited 5 days before it was due. I advised I could understand maybe 3 if there is a weekend on the due date, but not 5. I emailed TPG again to ensure they understood that no further debits were to come out of my account. 'Rica' replied on the 3rd of September... again informing me of the disconnection procedure. again I replied saying that this was incorrect information and never got a reply. on Sunday just gone (21st) 'May' confirmed that they had all of my emails and that she would suspend billing on my account to allow for my churn (which went through Monday) but I had to confirm with her when the churn went through. I did. I emailed customer service. Imagine my surprise today (not really, this cowboy mob are rather pathetic) when I received an email informing me that I had to pay for another 30days because i didn't give them 30 days notice that I would be leaving them. their right, i didn't give them 30 days notice, I gave them 39. the email, coincidently arrived at 4 WST (6pm EST) when all their managers 'go home'. This is just a warning to anyone thinking about going with this incompetent mob, don't! bigpond is higher on the scale than these pathetic imbeciles that call themselves an ISP. I guess it is what you get from customer service in Manila.

Comments

[prk.livejournal.com]

Give us a T, give us an I, give us an O!

[jakie-em.livejournal.com]

it has taken me a while, but after the invoice we received the other day, the TIO complaint has now been lodged.

[eldaeb.livejournal.com]

Hmm... Good to have that info - my parents are with TPG - it was the cheapest unlimited account they could find (they don't want a quota, we've been hit with huge bills for overstepping quotas in the past). I've been trying to talk them into up-grading for a little while, but it sounds like it'll need a bit of planning (here I imagine a virus designed to display my e-mail, with the date it was sent, fixed at the top of their staff's inboxes).

Not that I need to tackle that problem, yet...

For some reason, most organizations underfund/stress the importance of the disconnection procedures...